Online Counseling

What do the terms telehealth, telemedicine, telecounseling, etc mean?

These terms all describe the same thing when it comes to how your therapist is able to help you in the comfort and safety of your own home. They refer to our ability to provide counseling through a HIPAA compliant platform. Telecounseling is not for everyone, but an additional option offered.  We are happy to talk with you further to determine if it’s a good fit for you!

What type of equipment do I need to do a telehealth session?

Any wifi enabled device with a camera and microphone, along with a steady internet or cell signal, will do the trick. This means a tablet, laptop or desktop computer, as these devices are more effective than a phone. You should also ensure that you have a private space where you can talk without being overheard or interrupted.

What does telehealth and telecounseling cost? Does insurance cover it?

Many payer sources DO cover video-based counseling.  Since it varies from plan to plan, we will check your benefits for you prior to your first session.

What about safety, security and privacy?

All telehealth sessions provided by Deeper Roots Therapy are provided through encrypted platforms. All platforms used by our practice meet both HIPAA compliance and insurance company standards for patient privacy and security.

Can I still get telehealth services while traveling out of state or country?

Possibly. Most states require a provider to be licensed both in the state they are providing services from and the state they’re providing services to. The same applies to out of country travel. If you plan on traveling, notify your therapist to make arrangements. 

Upstate Restorative Counseling

879 NE Main St. Suite C
Simpsonville SC 29681
Phone: (864) 605-1449
Email: info@upstaterestorativecounseling.com